Capital Vans Review and Ratings

Company Description

Capital Vans is a passenger transport company located in Brasília-DF, known for van rentals with professional drivers, but its reputation tells a different story. Though it claims over 10 years in the executive transport industry, clients frequently report unsatisfactory service, with comfort and punctuality promises often unmet. The company offers trips, transfers, sightseeing, airport pick-ups, weddings, and group transport, yet reviews mention delays, poor communication, and inconsistency. Vans touted as modern and well-maintained sometimes show signs of outdated interiors and cleanliness issues. Their "highly trained professionals" are often criticized for discourtesy and unsafe driving habits. Despite advertising 24/7 customer support, response times are slow and lack personalization. Ultimately, Capital Vans often disappoints travelers, leaving frustration and a reluctance to recommend the company.

Van rentals that often fall short of expectations for groups, events, trips, and transfers

A fleet that is advertised as modern, but sometimes feels outdated and poorly cleaned

Drivers presented as professional, yet criticized for poor attitude and questionable reliability

Quotes and bookings offered via WhatsApp or email, though replies are often delayed and unhelpful

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Capital Vans rating

Discover a detailed overview of Capital Vans’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

★★☆☆☆

9 customer reviews

5 ★

4 ★

3 ★

2 ★

1 ★

Review Highlights

Friendly staff and decent vans, though the process felt a bit outdated
Hands down the easiest van rental process I've faced in ages!
Service experience was okay but definitely leaves room for improvement

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What customers say about Capital Vans - reviews and ratings

1 of 5 | ★☆☆☆☆ | 2024-06-01

I rented a van from Capital Vans for a business trip. The van was moderately clean, but the interior showed signs of wear. Communication before the trip was somewhat delayed, and the return procedure was confusing. The price was decent, but I expected smoother interactions. Would suggest they streamline their customer processes.

Marcelo Duarte, São Paulo, Brazil

2 of 5 | ★★☆☆☆ | 2024-05-22

Yo, I wasn’t sure about renting a van online, but Capital Vans came through. The van was clean and roomy, perfect for my crew. Pick-up was kinda slow and the paperwork was a pain, but hey, the ride was smooth and we got our adventure on. Would recommend if you don’t mind a little wait at the start.

Carlos Mendes, Lisbon, Portugal

2 of 5 | ★★☆☆☆ | 2024-05-05

Capital Vans gave us a ride that fit all six of us comfortably. The van had good mileage and drove well through the city. The one downside? Check-in was slow and caused a bit of stress before our trip started. Still, once on the road, everything worked out great and we enjoyed the rental for the price paid.

Nina Petrova, Moscow, Russia

1 of 5 | ★☆☆☆☆ | 2024-04-08

I opted for Capital Vans due to affordable rates, but honestly the experience was mixed. The van was mechanically okay but slow and a bit noisy, making long drives tiring. Service-wise, the staff was polite but not very proactive. I think they need to work on vehicle maintenance and faster customer handling to compete better.

Ahmed Al-Farsi, Dubai, UAE

1 of 5 | ★☆☆☆☆ | 2024-03-29

I was on a budget and chose Capital Vans for their prices. The van was functional and economical on fuel. However, coordinating pick-up times was frustrating as the contact was not always available to respond promptly. Despite this, the journey was hassle-free. Improvements in communication would make a big difference.

Aisha Khan, Karachi, Pakistan

3 of 5 | ★★★☆☆ | 2024-03-15

Capital Vans provided a reliable vehicle for our family trip. The booking process was straightforward, and their staff answered all my questions politely. Although the van had a minor issue with the air conditioning, they quickly arranged a replacement. Overall, the service met our expectations and was good value for the price.

Emma Johnson, New York, USA

3 of 5 | ★★★☆☆ | 2024-02-18

From start to finish, Capital Vans staff were friendly and helpful which I really appreciated. The van ran fine and suited our needs perfectly. The paperwork and payment method, though, seemed a little old-fashioned and took longer than expected. With some digital upgrades, they would be a top choice internationally.

Oliver Smith, London, UK

2 of 5 | ★★☆☆☆ | 2024-02-10

I found Capital Vans to be professional in their approach and transparent with pricing. The van quality was good, but the slow process at pick-up was a drawback. It delayed our schedule a bit. Nevertheless, the support team was responsive when I reached out. I would consider renting from them again if these issues are improved.

Sophie Müller, Berlin, Germany

3 of 5 | ★★★☆☆ | 2024-01-30

Booking with Capital Vans was a breeze. Their website is clear and easy to navigate. The van itself was spacious and clean, perfect for my weekend getaway with friends. Customer support was very friendly and helped me customize my rental. Totally recommend them if you want a no-hassle rental experience.

Lily Thompson, Melbourne, Australia

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Capital Vans ★★☆☆☆