Global Rent a Car Review and Ratings

Company Description

Global Rent a Car is a vehicle rental company based in Puerto Montt, serving the Los Lagos region in southern Chile, but customers often face inconsistent service and limited vehicle availability. Although they claim to have modern cars, many vehicles are outdated and poorly maintained, causing frequent breakdowns. Their so-called unlimited mileage option comes with hidden restrictions and unexpected fees. Delivery and collection services are unreliable, with delays common at airports, bus terminals, and hotels. Online booking can be confusing, and customer support through phone or email is often unresponsive or unhelpful, making rentals more stressful than convenient.

Unlimited mileage often has hidden restrictions and surprise fees

Delivery and collection services are frequently delayed or unavailable

Fleet includes many outdated or poorly maintained cars

Customer support is slow, unresponsive, and frustrating to deal with

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Global Rent a Car fleet

Explore the wide range of vehicles available from Global Rent a Car in Puerto Montt, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

Global Rent a Car rating

Discover a detailed overview of Global Rent a Car’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

What customers say about Global Rent a Car - reviews and ratings

1 of 5 | ★☆☆☆☆ | 2024-06-10

I got a good deal price-wise but when I faced a billing error I was bounced around their support team without any clear resolution for days. The staff didn’t seem to care or understand my concerns, which was frustrating. I don’t recommend unless you’re okay with zero after-rental service.

Ben O’Connor, Sydney, Australia

3 of 5 | ★★★☆☆ | 2024-05-28

Had a pretty cool time driving my rental around Chile. The staff at Global Rent a Car were approachable and gave useful tips. The car was fine - nothing high-end but worked like a charm. For travelers wanting a simple and affordable rental, this company fits the bill. Just don’t expect luxury or premium service.

Mark Johnson, Vancouver, Canada

3 of 5 | ★★★☆☆ | 2024-05-02

I chose Global Rent a Car for their reasonable prices and the booking was hassle-free. The vehicle was clean and performed well on my road trip through Chile. However, the fleet felt a bit outdated and lacked options for more modern or premium cars. Still, if you need a reliable car on a budget, they do the job.

Lena Hoffmann, Berlin, Germany

2 of 5 | ★★☆☆☆ | 2024-04-15

The booking process on the website was easy enough and staff were polite, but the vehicle we received was not in the best condition. It had some noticeable scratches and the air conditioning barely worked. Considering the price, I expected a smoother experience. However, the staff were responsive when I pointed these issues out, which was appreciated.

Emily Turner, London, UK

3 of 5 | ★★★☆☆ | 2024-04-10

The team at Global Rent a Car are what really made the difference here. They’re attentive, friendly, and eager to help. The car I got wasn’t the newest on the block but reliable and clean. For the price paid, this was an acceptable compromise. Happy with my trip and the overall service.

Isabelle Dupont, Paris, France

1 of 5 | ★☆☆☆☆ | 2024-03-21

At first glance, the price seemed competitive but after the rental, several extra ‘fees’ appeared on the final bill that were never clearly explained during booking. The car itself was alright, nothing special. Watch out for hidden charges if you do business with Global Rent a Car.

Mohamed Al-Farsi, Dubai, UAE

1 of 5 | ★☆☆☆☆ | 2024-03-05

Unfortunately, the car I was given had serious brake problems which made me feel unsafe driving around. I contacted customer service several times but the resolution was slow and unsatisfactory. I’m disappointed by the lack of vehicle maintenance and the poor support during a stressful situation.

Sofia Russo, Rome, Italy

1 of 5 | ★☆☆☆☆ | 2024-02-09

Man, I ain’t happy at all. They gave me a car lookin like it seen more drama than a soap opera. Engine was making weird noises and folks at the desk acted like I was causing problems. No real help, no apology, just “sorry.” Probably gonna rent elsewhere next time, can’t trust this setup.

Tyrone Blake, Atlanta, USA

3 of 5 | ★★★☆☆ | 2024-01-19

Loved the atmosphere at their counter - very friendly and chill people. They made sure I was comfortable with the car features and gave me tips for driving in Chile. The ride was smooth and the price fair. This felt more like renting from friends than a big company. Would definitely rent again for my next vacation.

Carlos Silva, Sao Paulo, Brazil

2 of 5 | ★★☆☆☆ | 2023-12-15

The booking was straightforward on their website and pricing transparent. However, the vehicle wasn’t ready on time which caused some stress on arrival. Returning the car was hassle-free and quick. Overall, an okay experience but the pick-up could use better timing and communication for travelers in a rush.

Ananya Singh, New Delhi, India

3 of 5 | ★★★☆☆ | 2023-11-22

Renting from Global Rent a Car was generally fine, though I had some trouble finding a suitable car for a family trip. The SUV I reserved was unavailable upon arrival, but they quickly provided a similar alternative. The condition of the replacement vehicle was good, and the staff helped with directions around Santiago. I'd recommend double-checking availability for larger vehicles.

Jorge Martínez, Madrid, Spain

1 of 5 | ★☆☆☆☆ | 2023-11-04

I had a tight schedule and expected a smooth pick-up, but ended up waiting over an hour for my rental. Car cleaning and prep were clearly rushed, and some features didn’t work properly. Quite disappointing as I needed to start my journey promptly. Would hesitate to use Global Rent a Car again.

Evelyn Martinez, Mexico City, Mexico

2 of 5 | ★★☆☆☆ | 2023-10-18

The people working here kept things light and fun, no stress for sure. The vehicle though had some issues - clunky gear shifts and rattles that made me wonder about maintenance. Still, it got me where I wanted to go and back safely so I can’t complain too much. Just be ready for a bumpy experience.

Jacob Reynolds, Cape Town, South Africa

2 of 5 | ★★☆☆☆ | 2023-09-03

The car I rented came clean and was generally comfortable, yet I was disappointed to find that the GPS system advertised was not working. I had to rely on my phone for navigation throughout the trip. Communication when I requested assistance was slow. Would appreciate better upkeep in future rentals.

Anita Kim, Seoul, South Korea

2 of 5 | ★★☆☆☆ | 2023-08-30

I found the staff at Global Rent a Car to be very courteous and helpful, which was refreshing. Unfortunately, the pick-up procedure was much slower than expected, and I had to wait for over 45 minutes before I could get my car. This delay put a damper on my travel schedule but overall the car was in decent shape.

Yuki Tanaka, Tokyo, Japan

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Global Rent a Car ★★☆☆☆