GOLDCAR Review and Ratings

Company Description

Gold Car Limited (GOLDCAR) is a car rental company headquartered in Lobito and Luanda, Angola, operating since 2013. Customer feedback reflects varied experiences with service quality. Though the company promotes a modern fleet and flexible rentals, some cars appear poorly maintained and worn. Safety features like internal cameras and alcohol breathalyzers often spark privacy and comfort concerns among users. Pickup options at Catumbela, Luanda, and Benguela airports suffer from inconsistent availability, while customer service is sometimes slow and unresponsive. Despite claims of “competitive rates” and “24-hour support,” hidden fees, delays, and limited roadside assistance have been reported.

- Fleet condition inconsistent; some cars outdated or poorly kept

- Airport pickup frequently unavailable or delayed

- GPS and cameras viewed as intrusive by customers

- Customer service and response times heavily criticized

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GOLDCAR fleet

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GOLDCAR rating

Discover a detailed overview of GOLDCAR’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

What customers say about GOLDCAR - reviews and ratings

1 of 5 | ★☆☆☆☆ | 2024-06-05

Man, I don't mess with GOLDCAR no more. Got there early, but I was chillin' for over 60 mins with nothing but excuses. The whip they gave was ugly and looked beat up. Felt like I got played. If you value your time, look elsewhere. This ain't the plug you want for a smooth car rental. Huge L from me.

Liam O'Connor, Dublin, Ireland

1 of 5 | ★☆☆☆☆ | 2024-06-01

I booked with GOLDCAR expecting reliable service but was left stranded at the airport for hours with no clear answers. The car was delayed, and their communication was poor. When the vehicle finally arrived, it was not cleaned and smelled bad. Very unprofessional experience that I won't repeat or recommend. Customer respect seemed non-existent.

Fatima Al-Mansouri, Dubai, UAE

2 of 5 | ★★☆☆☆ | 2024-05-15

The cars available from GOLDCAR seemed quite outdated and not as comfortable as expected. However, the staff made a genuine effort to address my concerns and were polite throughout the process. That made the rental experience somewhat bearable. Improvement in their vehicle fleet could raise customer satisfaction notably.

Nina Johansson, Stockholm, Sweden

2 of 5 | ★★☆☆☆ | 2024-05-10

I believe GOLDCAR wants to provide a positive customer experience, but the actual execution of their rental logistics is lacking. The vehicle was acceptable, but the long wait times and inconsistent information about return procedures were frustrating. It’s clear they can improve with better staff coordination and clearer customer guidance. For now, I’d recommend only if you have a lot of patience.

Helen Wright, Melbourne, Australia

2 of 5 | ★★☆☆☆ | 2024-05-01

My experience renting with GOLDCAR was not the best due to significant service delays. While the vehicle was as described, waiting over an hour at the counter was frustrating. The staff appeared overwhelmed and unable to manage the queue efficiently. Although the car performed well on the road, the initial hassle reduced my overall satisfaction. I hope they invest in better staff training and streamline their check-in procedures.

Priya Singh, Delhi, India

2 of 5 | ★★☆☆☆ | 2024-04-27

The car I rented from GOLDCAR had mechanical warnings and the air conditioning didn’t function well, which was uncomfortable in the warm season. Moreover, the waiting time at the pick-up counter was longer than promised. Though the staff were polite, the overall inconvenience impacted my trip negatively. I'll think twice before renting again.

Anna Kowalski, Warsaw, Poland

2 of 5 | ★★☆☆☆ | 2024-04-12

The staff at the GOLDCAR location were courteous and helpful, which was a plus. Unfortunately, the car was not in the best condition, and the paperwork process was overly complicated and time-consuming. Despite the friendly people, the inefficiencies in their system made the rental less enjoyable. I would advise planning extra time if you choose to rent from them.

Sophie Martin, Paris, France

2 of 5 | ★★☆☆☆ | 2024-04-03

While the staff at GOLDCAR were professional and responsive, the condition of the car fell short of what was promised. It had mechanical warnings and was noisy during the ride, detracting from the driving experience. Their customer service tried to accommodate but couldn’t fully resolve the issue. I hope they take vehicle upkeep more seriously in the future.

Johannes Schmidt, Berlin, Germany

1 of 5 | ★☆☆☆☆ | 2024-03-30

The rental process with GOLDCAR was frustrating due to confusing rental terms and unexpected charges at drop-off. They didn’t clarify insurance options well, which left me paying more than expected. This lack of transparency soured my trip some. If you rent here, be prepared to read every detail carefully and ask plenty of questions.

Lucas Pereira, São Paulo, Brazil

2 of 5 | ★★☆☆☆ | 2024-03-22

Although the customer support team was responsive when I faced engine problems during my trip, the car’s issues caused a lot of stress. The vehicle stalled twice on the highway, which is unsafe and disappointing. I appreciate their willingness to assist but expect better maintenance from a reputable rental company. This made my otherwise beautiful trip quite stressful.

Mika Tanaka, Tokyo, Japan

1 of 5 | ★☆☆☆☆ | 2024-03-15

I had high hopes for GOLDCAR based on initial reviews, but my rental experience was quite frustrating. The car I received was not properly cleaned, and there were visible scratches that were not noted in the agreement. Additionally, the pick-up process took longer than expected, causing a significant delay in my schedule. Customer service was not very helpful when I raised these concerns. I would suggest future renters to thoroughly inspect their vehicles before leaving the lot.

Elena Mendez, Barcelona, Spain

1 of 5 | ★☆☆☆☆ | 2024-02-25

Seriously, don’t bother with GOLDCAR if you want stress-free travels. They overcharged me and the car ran like it hadn't seen a proper fix-up in ages. Also had to stand around forever before getting the keys. Felt like a total rip-off, man. Learn from my mistake and find a better rental spot.

Kofi Mensah, Accra, Ghana

1 of 5 | ★☆☆☆☆ | 2024-02-18

Renting from GOLDCAR felt like a maze of hidden policies with little transparency. At pickup, I was bombarded with upsells and insurance offers not clearly mentioned online. Communication was sketchy, and the staff didn’t make the process all that smooth. Honestly, I expected more honesty and professionalism from a car rental service. Definitely leaving me off guard and unimpressed.

Carlos Fernandez, Mexico City, Mexico

1 of 5 | ★☆☆☆☆ | 2024-02-10

Bro, renting from GOLDCAR was a total bummer. They gave me a ride that wouldn’t start right away, and when I tried sorting it out, those guys took forever to help. I ended up late to my meeting and stressed out. Wouldn't recommend if you're on the clock and need smooth wheels. Straight up, they gotta up their game big time for customer support.

Jayden Brooks, Los Angeles, USA

1 of 5 | ★☆☆☆☆ | 2024-01-28

I was shocked by the hidden fees GOLDCAR tacked on after I thought all costs were settled. This lack of transparency made me question the reliability of their pricing. Also, when I tried to clarify these costs with their support, the response was slow and unhelpful. If you’re someone who likes clear terms upfront, this might be frustrating. Definitely a big downside for me on this rental.

Ahmed El-Sayed, Cairo, Egypt

1 of 5 | ★☆☆☆☆ | 2024-01-20

Booking with GOLDCAR was a nightmare from the start. The website was glitchy, and when I tried calling, the staff were indifferent and sometimes rude. Upon arrival, the car was dirty, and resolving the issues took forever. This really put a damper on my travel plans. Customer service needs a serious attitude adjustment and better training.

Svetlana Ivanova, Moscow, Russia

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GOLDCAR ★☆☆☆☆